Privacy Policy

St Austell Trader Privacy Policy

 

1.Important Notice

 

St Austell Trader understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

 

It describes who we are, how we obtain and use your personal data, why we are allowed to do so by law, who has access to your personal data and what your rights are. Please review it carefully.

  

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling)

 

Please read our Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

 

2.Information About Us

Our Site is operated by St Austell Trader whose address is: 24 Symons Close, Blackwater, Truro Cornwall. TR4 8ER

Our Data Protection Officer is Jackie Gregori and can be contacted by email at jackie@staustelltrader.co.uk, telephone on 01872 562738

 

3.What Does This Policy Cover?

 

This Privacy Policy applies only to your use of our site. It may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

4.Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

The right to be informed about our collection and use of personal data;

The right of access to the personal data we hold about you

The right to rectification if any personal data we hold about you is inaccurate or incomplete please contact us

The right to be forgotten – i.e. the right to ask us to delete any personal data We hold about you (We only hold your personal data for a limited time, but if you would like Us to delete it sooner, please contact us

The right to restrict / prevent) the processing of your personal data;

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)

The right to object to us using your personal data for particular purposes; and

Rights with respect to automated decision making and profiling.

f you have any cause for complaint about our use of your personal data, please contact Us using the details provided we will do our best to solve the problem for you.

 

5.What Data we Collect

 

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

 

We may collect, store and transfer different kinds of personal data about you which as have grouped together as follows:

 

We collect the following personal data from you:

 

Identity and Contact Data: includes first name, last name, email address, username or similar identifier we collect when you advertise with us, given us feedback or leave a review, or where you enter a prize draw, competition, promotion or survey with us. Contact information such as email addresses and telephone numbers; demographic information address and post code.

 

Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences. Where you have consented, we use your personal data to contact you about how we can help you find products and services.

Correspondence: We collect any additional personal data that you may provide to us from time to time if you contact us by email, letter or telephone, through our website, or by any other means. If you contact us by telephone, we may record the call and make notes in relation to your call for training and service improvement purposes, to comply with our legal obligations and to be able to deal with any dispute or defence of a claim which may arise in the course of us providing our products and services to you. If you use our messaging functionality, we will store the messages in line with our retention policy.

We do not share personal data with 3rd parties.

 

 

6. How we use your personal data

 We use your personal data for the following purposes:

To maintain our records and improve data accuracy.

Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

To respond to enquiries, complaints and disputes

We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, This may require us to provide your personal data to law enforcement agencies, including Trading Standards. We will not share your data with 3rd parties and will not contact your business for any other purpose other than to notify you of an opportunity to respond to advertising opportunities.

 

 

7.How and Where Do We Store Your Data?

We only keep your personal data for as long as we need to in order to use it as described above, and/or for as long as We have your permission to keep it.

Your data will only be stored in the UK.

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

Steps we take to secure and protect your data include:

Keeping it on a password protected, encrypted, cloud-based database accessed only by authorised employees of Ours.

 

 

10.How Can You Control Your Data?

When you submit personal data, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

11.Your Right to Withhold Information

You may access Our Site without providing any data at all.

You may restrict Our use of Cookies.

 

12.How Can You Access Your Data?

 

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR we will provide any and all information in response to your request free of charge. Please contact Us for more details at jackie@staustelltrader.co.uk

 

  1. Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. For more details, please refer to section 5, above, and to section 12.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a popup banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. [You will be given the opportunity to allow only first party Cookies and block third party Cookies.]

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Please contact us for a list of first party and third party Cookies that may be placed on your computer or device.

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

14.Contacting Us

If you have any questions about our Site or this Privacy Policy, please contact us by email at jackie@staustelltrader.co.uk by telephone on 01872 562738 . Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you

15.Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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